My new friend at West Helm is now Mike (not sure where Mary is). Mike was able to order the drawers for me, as I needed two sets BUT would not be able to use the $100.00 gift card they sent me because I would need to be present to redeem this gift card in the store at the time of purchase. What? You sent me the gift card in the mail. It has a number. Redeem it over the phone. No? Anyway, Mike then asked if I was going to need to schedule the installation of these drawers to which I had confirmed that I was told this would cost $35.00 and that we were interested in scheduling this once we picked the drawers up. Mike then informed me that there was an additional $120.00 to the $35.00 for blah! blah! blah! I declined the installation. Ok then he tells me that the drawers are no longer listed at the sale price that we were quoted when we bought the bed. I calmly told him that my previous friend, Mary at his lovely store had promised us the sale price given the circumstances. He decided this sounded familiar and that he would give me the sale price. Ok, fine. Transaction completed. They would call me on Friday, May 22nd when the drawers came to let us know when we could pick them up.
Cut to 10 minutes later. The phone rings with the caller ID reading West Helm's name. It's my friend Mike. Mike tells me they will not have a truck on Friday, May 22nd due to the Holiday and the next shipment will not be until the following Tuesday, May 26th. Ok, fine. Speak to you next week.
Cut to Thursday, May 21st. The phone rings again... West Helm, Mike, no trucks making deliveries on Tuesday, May 26th. "His Bad!" The next truck will be Thursday, May 28th. Ok, sounds good. Call me when they come in!
Cut to Thursday, May 28th. Voicemail from West Helm that my drawers are in! Yeah! Great Success! Really? Not so much.
Cut to Friday, May 29th. Voicemail from my friend Mike at West Helm telling me that "His Bad" again. He only ordered one set of the drawers and that he is very sorry for the delay, but he will get the other set of drawers to us by Tuesday, June 2nd... today. There was another voicemail when we got home tonight from a new friend at West Helm, but I did not catch his name. My patience and energy is wearing thin on this place.
My husband and I picked up the first set of drawers last Saturday morning since we were going to have to make two trips to the store anyway, but still... I mean, really? First of all what happen to the intense commitment I had gotten from my first friend Mary? She seemed pretty hell bent on helping us out and I have not heard from her since the middle of April. Ok, whatever, now I have my friend Mike and now he is not even reputable. I just can't believe stores like this continue to stay in business. I remained extremely calm, cool and collected throughout this entire process (which is rare for me in cases that involve such extreme customer service issues), but this is really unparalleled. For the love of God I hope we have no quality issues with this bed. I will be beside myself if I have to deal with all of these new friends of mine again.
Not to mention... I now have two $100 gift cards to use at West Helm... I barely want to say the store's name these days. let alone go shopping in the place.
So to West Helm... and back... and back again!!! There has to be a better June shopping experience coming my way!
